Shaikh Hamdan’s initiative aims at transforming Dubai to a completely disabled-friendly city by 2020.
The announcement by the civic body follows the approval of criteria for customer services to the disabled by its Director-General Hussain Nasser Lootah recently.
According to the new decision, which will be helpful for the customers having physical and visual disabilities, as well as those with hearing impairment, the Dubai Municipality will create an atmosphere that fits the disabled persons at its service centres.
For physically disabled, two trained staff members will be available at the municipality service centres to assist and support them.
Electronic doors compatible with the needs of physically-challenged persons at the entrance of the centres and special counters with low height will be provided in addition to the wheelchair service.
For those with hearing impairment, the civic body will provide two staff members trained in sign language. iPads will be provided to show the hearing-impaired customers, procedures related to service applications and important documents needed for that.
An alarm system including red lights to inform the customer in case of any untoward happening will also be available in civic body centres.
As part of the new decision, service catalogues will be provided in Braille language to support Dubai Municipality’s visually-challenged customers.
Audio tapes, sound alarm system and provision of two trained support staff members are other facilities the municipality is planning to implement at its service centres to help visually-challenged persons.
Special parking spaces will also be available for the disabled near all service centres of Dubai Municipality.
Source : Khaleej Times , 12th Feb 2014